Privacy & Cookie Policy

(1)      Introduction
Our website uses cookies.  We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(2)      Credit
This document was created using an SEQ Legal template.

(3)     About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.  Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies.  A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).  A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

(4)     Our cookies
We use both session cookies and persistent cookies on this website:

CookieTypeDurationDescription
Cookie BannerPersistent1 yearIn the footer of each page on this site you will see a message alerting you of our privacy and cookie policy. If you've seen this message once, you probably won't want to see it again. We use a cookie to remember this setting. User data is all anonymous.
Google Analytics (_utmb)Persistent1 dayThis cookie is used by Google Analytics to determine the visitor session times on our sites. Each time you visit a new page on the site the cookie is set to expire within 30 minutes, if it does not find an existing cookie, a new one is created.
Google Analytics (_utmc)SessionThis cookie is used by Google Analytics in conjunction with __utmb to determine visitor sessions. Unlike __utmb this cookie does not have an expiry date, it determines whether a new session should be created based on whether you have previously closed your browser, re-opened it and come back to the site.
Google Analytics (_utmz)Persistent6 monthsThis cookie is used by Google Analytics to determine the type of referral used by each visitor to arrive at our site. The cookie determines if the user has come directly to the site or via a search engine, email or email campaign. We use this data to understand how our users arrive at the website.
Google Maps (NID, PREF, APISID, HSID, SID)PersistentVarious (6 months - 2 years)Our Store Locator and Contact Us pages use Google Maps to provide a search function of our stores and location of our head office. They use cookies to store user preferences and information when viewing these pages.
Session cookieSessionThis cookie is used to remember choices you made when moving from page to page on our website. This session cookie expires when you close your browser.
WordPressPersistent1 yearWordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.
WPTouch (device-orientation, device-type)Persistent1 yearIf you access our website using a mobile device or smartphone, these cookies are stored to determine the best method of displaying each page of our site to suit the device you are using.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

 (5)     Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We collect information from you when you fill out a form on our site.  You may, however, visit this site anonymously.  Any of the information we collect from you may be used in one of the following ways:
(a)     To personalise your experience (your information helps us to better respond to your individual needs)
(b)      To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
(c)      To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. 

(6)      Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(a)            in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b)            in Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c)            in Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.  If you block cookies, you may not be able to use all the features on this website.

(7)      Deleting cookies
You can also delete cookies already stored on your computer. For example:
(a)            in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b)            in Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and
(c)            in Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.  Again, doing this may have a negative impact on the usability of many websites.

(8)        Your consent
By using our site, you consent to our website’s privacy policy.

(9)        Terms & Conditions
Please also visit our Terms & Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website.

(10)        Contact us
This website is owned and operated by Ezeecopy Ltd. If you have any questions about our cookies or this cookies policy, please contact us:
(a)            by email to webinfo@ezeecopy.co.uk
(b)            by telephone to 0844 855 4710
(c)            by post to Ezeecopy Ltd, 1 Windle Park, Abbey Road, St. Helens, WA11 7RG

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